"You all rock. Bway is the most consistently trouble free ISP I've ever subscribed to."
- Josh

"You are the promptest answerer I ever had in my internet life...
Thanks."
- Clara

"Your connection speed is light years faster than my Prodigy account was. Mamma mia! Whatta pizza!"
- Patrick

"What a delight to look at your homepage and not be visually assaulted!!!!"
- lyons43

"You guys are gods! And the new webmail is my new shrine."
- Your traveling bud, Jason

"Bway.net rules!"
- hijinx

"I don't have a second line to call so I'm writing to thank you for solving dialing up problem. Thanks,"
- Frank

"Relieved to have finally found a great Internet provider!"
- Jeff

"This Webmail service is exactly what I need. I work behind a corporate firewall, so I've had to connect to my email via Hotmail (which is really lame). I'm so happy I can get my own email now.
Keep up the good work!"
- James B

"You guys are a quality outfit and I've enjoyed my time with you very much....Your service has been the template others need to compete with in my search for a local ISP at my new physical address."
- Jon Burr

"Thanks for your prompt response. I continue to refer potential customers to your company for just such service. This is where it counts."
- David

"Hi Michael --
Thank you for your hard work. I am constantly impressed by Bway.net's outstanding commitment to service. You guys kick ass and I am always recommending you to all of my friends. Unfortunately, all of my friends are actors and they act ually give two s--ts that you cost about five or ten dollars more than the bargain basement service that they use. When I attempt to explain to them that you are so much faster than any other service and the cost of time that they incur when they are cut off or reach a busy signal or are just plain waiting three times as long for a page to download, they just don't understand. I, on the other hand, promise to continue to preach the truth."
- Patrick

"It is great to send something to somebody that actually reads it, does something and responds! I am really starting to like my new home (or should I say feel at home) away from the EL.net after all!
I am really impressed with the attention and service since I called to do the switch over."
- Trey

"I have to give praise to one of Bway's employees, Rachel. She has to be one of the most patient, and supportive people that I have ever dealt with and I have been in this industry for almost 5 years.
A great asset to Bway!"
- mjk

"I wanted to let you all know that I think it's super when you post information about Bway.net on the Bway site. I was having trouble logging on earlier in the week. I called and Anne told me others were having trouble as well. She said work was being done, and it should be fixed soon. She was right, it's better now.

Later that day I read on your site that people were having problems. That's great. I really like to know what's going on. Or more importantly, I need to know if it's my computer or y our network. The more information the better. Thanks."
- JB

"Subject: webmail service
This is a great thing. Thanks a lot for making this available."
- fllplate

"Thank you for walking me through this. Clearly, you know your stuff.
You guys are always very helpful. B'way.net is a good server! I will certainly recommend you."
- Naomi

"Subject: iMac connection problems --- Dear Rachel,
Your suggestion about changing the modem script to v.34 seems to have made all the difference in the world. Thank you very much. This is the type of customer service that keeps me at Bway."
- Roger

"Re: my call to you at about 10 this morning....
Whatever happened, everything seems back to normal. I connected on the first try to the Brooklyn number.
Whether it was something you did, or the phone company just fixed things on their own, I still appreciate your knowledgeable, patient, and courteous handling of my problem, as well as your willingness to communicate with the telephone company on my behalf.

Because of staff like you, Bway.net rules!"
- Alan

"I would like to thank you very much for the useful information. I have trying for several days to solve the 'winsock.dll' problem and you hit it right on the head.
Thank you, thank you, very much."
- JR in Puerto Rico

"I just wanted to email the partners of Bway.net to say thank you for the excellent customer service my company has received from Dan Miller and Michael Royall. We ordered the Centrex ISDN service back in... December?

Dan got right on the ball and secu red an early install date with Hell Atlantic, and worked with me through the entire selection process -- even ordering a Netopia router that was brand new on the market. I have to admire his conscientiousness, his follow-ups, and his friendly advice thro ughout the whole experience.
Michael was fantastic in the face of a very stressful and very troubling situation. Hell Atlantic first did not show for the install, then when they did show, they installed the wrong line, had problems that I couldn't eve n begin to imagine, and Michael was there with us through every step of the way. He personally made the trip up to our home/office twice, and we didn't get quite as angry at Hell Atlantic simply because he got so angry at them. :-)

The result is that we now have a working ISDN connection, and we are very pleased with the results. To be honest, we have had nothing but negative experiences with so-called "customer service" or "technical support" people in other companies. It was a real pleasure to wor k with real professionals like Dan and Michael, and I wanted to compliment Bway.net on having such fine people working for you.
Thanks again!"
- Robert

"I'm using webmail and it seems to be flawless. Excellent service! I made use of it while traveling and it was helpful. Thanks!"
- Michael

"The new webmail is great. I am just off the beach in Kaui'i and found a Burger joint with WebTV. Presto! Keep up the good work!"
- tumbler (c/o BUBBA BURGERS obubba@webtv.net)

"Hey guys, thanx so very much for the help in moving the site. Everything seems to have been replicated flawlessly. If you wouldn't have been able to help just try and imagine downloading/uploading all of that on a 28.8 with about 50k of available memor y.
Thanx again."
- E!

"I am very pleased with the service here! My connections are as stable (and at times faster) than what I was used to at Interport."
- Harold

"I can't tell you how much people are raving about the Youth & Government web site. If you haven't heard it enough...let me say it again...IT'S AWESOME!
Thanks for everything!"
- Sharon

"The installation of my new modem and your fabulous software meant that it took all of five minutes for me to get back online. Considering my past experiences with installing software, and the headaches that ensued, I have to congratulate you on the ease of use!"
- Heather

"I was connected. Thank you. Now I will run around and tell friends that Bway is the best. Thank you for being so patient and so helpful."
- Xiaoming

"Bell Atlantic offers internet service themselves. I tried it thinking it would be easier. NOT.
Bway.net rules."
- John

"Thank you for your explanation, and solution. Once I entered the change, there was no problem."
- Jonathan

"Thank you for allowing cgi access to regular customers--it's really helping that learning curve. :)

Awesome ISP...thanks!"
- Wolfe

"You're the best! Thanks."
- Barry

"Thanks for all the great service over the past three years!"
- Noah

"Once again, I must praise your tech support - if only everyone took care of biz as quickly as you do! You can count on my referral whenever anyone asks me for an ISP recommendation. Why would anyone want to put up with that AOL nonsense?!"
- Scott

"You guys really work as a team and it's very impressive. Ian, you have a talented and dedicated group of people. You are fortunate. Special thanks to Daniel for all the fast responses and attention to important details. I was assisted in a professional m anner by EVERYONE that I dealt with. God bless Bway.net for answering the phone every time with a familiar voice. I wish you continued success."
- Joe

"I do appreciate the prompt response, and you have certainly reaffirmed my original confidence in your service. I am trying to direct as many people as possible to you. I tell them all the time what a fantastic connection I get."
- Mike

"OK. It's now been a week since I jumped ship from IDT to you guys (& gals). The difference is night and day! Speed is much faster. Access is more consistent and I haven't been plagued by dropped connections! Amazing! Worth every penny. I will make sure t hat The List is updated with this info as well. Your service is a godsend and with NYNEX's new calling plans, you are accessible from here and there and back again. Keep up the good work!"
- Lawrence

"Since signing on with Bway we have come to enjoy what must be described as near flawless service. Because of this I have recommended Bway to my friends who were looking to change services or to get a start on the net."
- David

"I like Bway net for exactly this reason - you listen to your customers. I deal with another ISP (not by choice) that treats me as if they were paying me."
- John

"I have found Bway.net to be one of the most service-oriented businesses I have come across in quite some time."
- Stuart

"I have now been a client of yours for two weeks. As expected, linking up meant a few bugs had to be eliminated. You were wonderful in that process, effective, very nice and user-friendly. I'll recommend you to friends. Bravo!"
- PHD

"I do tell all my friends about Bway, and I think at least two have signed up. I also teach internet and basic technology classes at Pratt Institute, and sometimes do demos for the class using my Bway account. Also, everyone in the class gets my Bway emai l address. Keep up the good work!"
- Ellen

"I have greatly enjoyed my stay with your fine company; I rarely had a problem and when I did your support staff was excellent."
- Scott

"Thanks for your help. I am, by the way, VERY happy with Bway.net you guys are always so pleasant and helpful on the phone it has been a great experience so far I look forward to a long relationship."
- Bob

"I appreciate the good service I have received from [Bway]. Most of my friends have complaints about their servers, but not me."
- Josh

"As a subscriber to Bway.net for over a year, allow me to say that I've experienced considerably less grief in the time than I did in two months as a subscriber to Netcom. I'm as happy with the service today as I was the first time that I logged on."
- Ken

"Allow me to say that after experiences with several service providers (from AOL to Delphi etc.), I've found that Bway.net has performed consistently well, not only considering their rare outages but also considering their service and low cost. I've never failed to get support via either e-mail or voice-phone when I needed it."
- George

"After a month of using IDT/IOS (when it actually works!). what a pleasure to run into a great group that is personable and knowledgeable! Count on me to drop by tomorrow and sign up!
-Max

"Very reliable server and quite reasonable prices for setting up domain aliases and things like that can be found at Bway.net. They can be reached at (212) 982-9800. Kate is the business manager and the best one to deal with for all this. Prices and info are on line at www.Bway.net (check out that cool logo). Other than the fact they have the best local prices for this stuff and they're probably the nicest people in the business around here. Period."
- Bazooka Boy

"Your service is superb, Kate. Everything works exactly as it should. So far no busy signals, dropped calls or slow system response. Yes I did shut down Trumpet by mistake once, and then laughed because you had warned me about that."
- Carl

"Thank you again to you and to Bway.net for your extremely supportive customer service."
- Kanako & Victor

"Everything is fabulous. The instruction sheet you sent was a paradigm of brevity and usefulness. My PPP connection was established with a grace and speed I have rarely encountered on the Internet."
- Chris

"I'm a new Bway user and love your service. Got fed up with AOL and all their downloaded art I didn't ask for, miles of windows, and very slow Net connect. Your service is much friendlier and I don't have to be a rocket scientist to use it. Thanks again"
- Sarah

"Thanks for your help in getting me set up. Having just been on Pipeline for a month, I forgot what a good SLIP/PPP connection means. The usenet groups, which I am, I admit, addicted to, come down quickly, very quickly! Thanks ever so much."
- Ghost Rider

"Saints Alive!!! It works!!!! Thanks SO much to all of you for your help and the time you put into resolving this for me. Greatly appreciated is an understatement! Also, thanks for furthering my Internet education."
- Larry

"Hats off to Bway.net! Way to go Ian! I ain't ever leaving this service!! Now we can brag to everyone about what a great provider Bway.net is without fear of loss of service."
- Zetzer

"The roughly one thousand people who can see into my window got the rather strange sight of a topless man doing the pee-wee herman tequila dance on his futon, having just connected to eudora in relatively painless fashion. Thanks Kate. Whoopie."
- Eric

"That was a big kiss, Mwah (the sound of a big kiss anyway), for running the best provider in the city. Who else would turn away business because it would hurt the current customers? I now tell everyone WAIT - you are worth it! And believe me, I have trie d everyone else."
- Jerry

"Thanks again. BTW, tonight, a guy at a Chinese restaurant told me you were the best ISP in town. Not only does that mean I'm THAT much closer to signing with you, but isn't it great to know how great your word of mouth is??"
- Jason

"Just a word of thanks for the excellent technical support this week. I was the guy who called a few times asking about open transport 1.1 and Free PPP 2.4 beta. My machine is up and running perfectly, no small thanks to you guys. I'm moving my entire op erations to Bway.net after having been with Panix for the past two years. Things somehow seem to go much smoother here. It's obvious why you've earned the reputation you have."
- Kenneth

"I just want to tell you that you have been nothing but great. It so nice to know (especially nowadays) that I will get a human response. I always seem to even if its a dumb question."
- Jim

"You know, one of these days, you're going to have to mess something up and completely fail to fix things, or we're all going to start taking your helpfulness and responsiveness for granted."
- David

"I would like to take this moment to thank you and all of the staff at Bway.net for your help. Special thanks to Damian for his undying patience while I fumbled thru setup. He is the man!! Thanks again for everything and keep it up and running!"
- John

"I don't think most people know how important places like bway.net have been to a lot of people. On a very practical level, I wouldn't be in the job I'm in now (new media producer at MoMA) had it not been for bway's personal Web server space. In addition, shell access let me learn my way around a Unix OS, where I could pick up Perl and enough moxie to install Linux on a dual-boot machine at home."
- George